Cargo Insurance Claim Filing Instructions

IMPORTANT NOTICE: Claims should be submitted immediately upon discovery of a loss. Please carefully follow these instructions to ensure prompt processing.

STEP 1: Place all PSI offices involved in the shipment, including 3rd party carriers who delivered the shipment to you (If applicable) on notice, using the attached sample Letter of Notice to Carrier. This notification should be faxed or emailed in order to submit a time-stamped document with the claim submission.

STEP 2: Preserve all packaging, damaged goods and seals; take photos.

STEP 3: Gather all documents to support your claim including:

  • Commercial Invoice (With terms of sale)
  • Letter of Instruction or pre-alert emailed to PSI
  • Temperature Records (For Refrigerated Cargo)
  • SED Form (Shipper Export Declarations)
  • Photo(s)
  • Police Report (If investigated by police)
  • Itemised Statement of Claim
  • Packing List (If apply)
  • Freight Invoice
  • Doc/Delivery Receipts
  • Loading/Unloading Tallies
  • Notice of Loss to Carrier – Dated Document (Fax/E-mail)
  • Customs Clearance Forms (If applicable)
  • File official claim within 14 days of loss or damages

STEP 4: Complete the attached Official Request for Claim Form providing all available information.

STEP 5: Prepare a Statement of Claim (This document, prepared on company letterhead, explains the specific details of the loss and validates the value of the claim)

STEP 6: Fax or email the aforementioned documents to:

PSI GLOBAL LOGISTICS CLAIMS DEPT

8718 WESTPARK DR HOUSTON TX 77063

Fax: 1-713-589-4380

claims@psishipping.com

FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO SETTLE AN OPEN CLAIM?

Most cargo claims are settled within 30 days following the completion of all documentation and surveys (if required).

WHEN IS A SURVEY REQUIRED?

When a customer buys added insurance protection. The insurance carrier has the right to require a survey, generally for claims in excess of $5,000. However, depending on the type of loss, a survey may be necessary on any claim amount. The insurance carrier will notify you generally within 24 hours following claim submission, if a survey will be required.

WHO IS RESPONSIBLE TO PAY THE SURVEYOR FEES?

The assured is responsible for the surveyor fees. However, these fees can be included in the total amount requested for claim reimbursement.

WHAT WILL CAUSE MY CLAIM TO BE DELAYED OR RESULT IN NOT GETTING A FULL PAYMENT?

All cargo insurance companies have four basic requirements before they will pay your claim.

  1. Evidence that you have placed your transportation carrier(s) on notice of the loss and that steps have been taken to reduce further loss of the goods.
  2. Evidence that there was loss or damage to the goods. Do not discard damaged goods, packaging and container seals until surveyor has had a chance to investigate the loss. (Photos are required)
  3. Evidence to support the value of the claim.
  4. Evidence to support that the loss occurred during transit.

HOW DO I CHECK THE STATUS OF A CLAIM ONCE I REPORT IT TO PSI GLOBAL LOGISTICS?

Please contact a Cargo Claims Specialist directly at 1-713-589-2925

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